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Our customer satisfaction guarantee underscores our commitment to you. If for any reason you are not completely satisfied with our products, we are here to set things right. We are proud to offer a 30-day return policy, effective from the dispatch date of your order (not the date of purchase) to provide you with peace of mind.

Please note:
Copyright
This website and its content are copyright of Empire Medical UK LTD - © Empire Medical UK LTD registered in England Company number 10361903. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited unless we have given our express written permission. Surgopack, Surgotech, Surgoglass, ELEKTRONIC are official registered Trade marks of Empire Medical UK LTD including Empire logo.

Simply initiate a return, you can email us enquiries@empiremedical.co.uk and we will refund the full purchase price. We understand the challenges of shopping, and we are dedicated to making the process easier for you. 

Please note due to hygiene, Single Use Surgical instruments or medical equipment, opened items are not part of this refund policy. Any defective item will be refunded asap. 

We appreciate your decision to shop with us, and we aim to make your experience outstanding.